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Code Crushers
Refund & Cancellation Policy

Refund Policy

Understanding our refund policy helps ensure clear expectations for both our services and your investment.

Last updated: January 15, 2024
Fair & Transparent

Our Refund Philosophy

We Believe In:

  • Transparent and fair refund policies
  • Protecting both client and service provider interests
  • Clear communication about refund eligibility
  • Reasonable timelines for refund processing

Important Notes:

  • Refunds are evaluated case-by-case
  • Completed work is generally non-refundable
  • Third-party costs are non-refundable
  • Processing fees may apply to refunds

Refund Eligibility Scenarios

Different situations have different refund policies. Here's what applies when.

Project Cancellation Before Work Begins

Refund Eligible

Full refund available if project is cancelled before development work begins.

Conditions:

  • Cancellation must occur within 7 days of contract signing
  • No development work has been started
  • All project materials and access must be returned
  • Refund processed within 5-10 business days

Refund Amount:

100% refund minus processing fees

Early Project Termination

Refund Eligible

Partial refunds available for work not yet completed or delivered.

Conditions:

  • Written termination notice required
  • Refund calculated based on work completed vs. total project scope
  • All completed deliverables must be accepted
  • Outstanding invoices must be paid in full

Refund Amount:

Prorated based on remaining work

Failure to Deliver Contracted Services

Refund Eligible

Full or partial refunds when we fail to meet contracted deliverables.

Conditions:

  • Clear documentation of unmet deliverables
  • Good faith effort to resolve issues attempted
  • 30-day notice period for resolution
  • Refund amount determined by undelivered work value

Refund Amount:

Based on undelivered work value

Completed and Delivered Work

No Refund

Work that has been completed, delivered, and accepted is not eligible for refunds.

Conditions:

  • Project deliverables have been completed
  • Client has reviewed and accepted the work
  • Final files and code have been delivered
  • Project has been closed out

Refund Amount:

No refund available

Change of Mind or Requirements

No Refund

Refunds not available for changes in client requirements or preferences.

Conditions:

  • Original requirements were met as specified
  • Client requested changes after work began
  • New requirements differ from original scope
  • Additional work may be quoted separately

Refund Amount:

No refund available

Third-Party Services and Licenses

No Refund

Costs for third-party services, licenses, and hosting are non-refundable.

Conditions:

  • Domain registrations and hosting fees
  • Third-party software licenses
  • API usage costs and subscriptions
  • External service provider fees

Refund Amount:

No refund available

Refund Process

Our step-by-step process for handling refund requests.

1

Submit Refund Request

Within 30 days of issue

Contact us in writing with your refund request and reason

2

Request Review

2-3 business days

We review your request against our refund policy criteria

3

Decision Notification

1-2 business days

You'll receive written notification of our refund decision

4

Refund Processing

5-10 business days

Approved refunds are processed back to original payment method

Refund Processing Times

Refund timelines vary by payment method used for original transaction.

Credit/Debit Cards

Processing Time:5-10 business days

Refunded to original card used for payment

Bank Transfers

Processing Time:3-7 business days

Refunded to original bank account

PayPal

Processing Time:1-3 business days

Refunded to PayPal account

Cryptocurrency

Processing Time:1-24 hours

Refunded in same cryptocurrency to original wallet

Request a Refund

If you believe you're eligible for a refund based on our policy, please contact us using one of the methods below.

Email

support@codecrushers.in

Send detailed refund request

Phone

+91 9579535069

Discuss refund eligibility

Before Requesting a Refund

Please include the following information in your refund request:

  • • Project name and contract/invoice number
  • • Reason for refund request with specific details
  • • Timeline of issues or concerns
  • • Any supporting documentation or communications
  • • Preferred refund method (original payment method)

Note: Providing complete information helps us process your request more quickly and accurately.